Please read our Responses to ‘Friendly and Family’ Survey.

Improving Communication 5 Point Plan

Improve Survey Yield

Improve the return of people answering the survey by posting to gain more accurate by posting on virtual forum and leaving reminders around the surgery.

Google Reviews

We have set up a Google Business account so that we can respond to the reviews accordingly and in good time.

Virtual Forum

Move the patient group online so that we can discuss matters of the surgery with a wider demographic.

Customer Care Training

All front of house staff to undertake customer care training in order to improve staff/patient relationships.

Screening/Vaccinations Uptake

To continue improving contact with patients to improve uptake on screening. Designated staff members to focus on this to alleviate pressures on GP.